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RETURNS
For national shipping (within the U.S) we accept returns for most we accept returns for most unused, unworn, unwashed, unaltered, undamaged, and odorless items (*see the exceptions bellow) WITHIN 14 DAYS OF THE PURCHASE DATE. All returned items must be accompanied by original A R J É packaging, such as boxes, hangers, and garment bags.
For an item to be eligible for return:
It must be unused, unworn, unwashed, unaltered, and undamaged, and odorless.
It must have all original tags attached.
It must be returned in with all original ARJÉ packaging.
Request a Return Authorization (RA) number by emailing Returns@Arje.com with your order number and the name of the item(s) you would like to return.
Returns exceeding 14 days will not be processed.
For International orders we only accept an exchange for another product, upon stock availability, or a credit voucher, but no returns are accepted. (see conditions below).
RETURN EXCEPTIONS
*Undergarments, swimwear, and body suites, sale items, special-order or custom fit and tailored items, or items damaged through normal wear and tear.are not eligible for returns (a sale item is any marked down item).
HOW DO I RETURN
Request a Return Authorization (RA) number by emailing Returns@Arje.com with your order number and the name of the item(s) you would like to return.
After receiving your RA number, note it below along with the return code(s) for the returned item(s). If your order was shipped to an U.S. address, you’ll receive a pre-paid UPS or FEDEX return label via email.
Repackage the item(s) you would like to return.
Write the RA# on the outside of the return box. Return packages without a visible RA# will be refused.
Leave your return shipment at a UPS or FEDEX drop-off location.
We’ll let you know as soon as we’ve received your return and processed your refund. We do not accept liability for missing packages or damage of returned merchandise.
EXCHANGE
If you would like to exchange an item, please first check our online available stock and email us your exchange request, and we will hold your request, upon stock availability, for your exchange, provided the item(s) returned to us comply with the A R J É exchange conditions stablished below.
We accept exchanges for most unused, unworn, unwashed, unaltered, undamaged, and odorless items (*see the exceptions bellow) within 14 days of purchase for national orders (within the U.S.) and within 20 days of the purchase for international orders.
All exchanged items must be accompanied by original ARJÉ packaging, such as boxes, hangers, and garment bags.
For an item to be eligible for exchange:
It must be unused, unworn, unwashed, unaltered, and undamaged, and odorless.
It must have all original tags attached.
It must be exchanged with ALL original ARJÉ packaging.
NOTE: Exchanges exceeding 14/20 days will not be processed.
EXCHANGE EXCEPTIONS
*Undergarments, swimwear, and body suites, sale items, special-order or custom fit tailored items, or items damaged through normal wear and tear.are not eligible for returns (a sale item is any marked down item).
HOW DO I EXCHANGE
Request a Return Authorization (RA) number by emailing Returns@Arje.com with your order number and the name of the item(s) you would like to exchange.
After receiving your RA number, note it below along with the return code(s) for the returned item(s)
If your order was shipped to an U.S. address, you’ll receive a pre-paid UPS return/ exchange label via email.
If your order was shipped to an International address, you'll receive a pre-paid return/exchange label via email from a specific shipping carrier in your local area.
Repackage the item(s) you would like to return for an exchange.
Write the RA# on the outside of the return box. Return packages without a visible RA# will be refused.
For all National orders leave your return shipment at a UPS drop-off location.
For all International orders you will receive an email with instructions depending on your location of how to return the package.
We’ll let you know as soon as we’ve received your return and processed your refund. We do not accept liability for missing packages or damage of returned merchandise.
REFUNDS
Refunds and exchanges are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable.
ARJÉ may refuse any returns or exchanges that do not comply with our conditions stated above. We will send you an email when your return package is delivered back to our warehouse, checked and the return has been accepted. Please note, returns and exchanges take us 3-10 business days to process upon reaching our facility. Thus, once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
WHAT IS THE CHARGE FOR RETURN SHIPPING and or EXCHANGE
SHIPPING RETURNS are ONLY applicable for national orders, within the United States for items purchased at full price, if returned within 14 days of purchase. Free Returns are only applicable for Items that initially qualify for free shipping. If your item did not initially qualify for free shipping, you will be charged to return your item. Your charge will be communicated via email depending on the weight of what you are returning.
EXCHANGES are applicable for national and international orders for items purchased at full price, if returned within 14 (national) or 20 (international) days of purchase. Free Exchanges will be offered for all items being returned back to our warehouse. You will be charged a new shipping fee for the new exchange item being sent to you. The shipping fee will be depend upon your new item and will be quoted to you upon checkout.
3. DAMAGES, INCOMPLETE & INCORRECT ORDERS
What if I receive a damaged or defective item?
If you receive a defective or damaged item, please contact us immediately at Info@Arje.com
Damages must be claimed within 24 hours of delivery receipt.
Damaged items must be unworn and unwashed with the original tags attached and packaging in sellable condition as per The ARJÉ return policy
If you have received an item in error, or are missing an item from your order, please contact Customer Service at Info@Arje.comwith the order confirmation number and the style code of the missing or incorrect items. Our team will review the information and correct delivery errors free of charge.
4. TRACKING
How do I track my package?
You will receive a shipping confirmation email containing a tracking number for national and international order once your order has shipped. You may track your package using the number provided in the email. If you did not receive a confirmation email, please contact Customer Service during regular business hours and they will assist in locating your order Info@Arje.com
5. SIGNING
We require a signature as proof of receipt on all national and international orders at delivery.
6. PAYMENT
We accept PayPall, Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. Please note, once an order has been placed, it cannot be cancelled or modified. We apologize for any inconvenience.
7. MORE QUESTIONS
Please email us at Info@Arje.com for further questions or clarifications. We're here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST