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FREE GROUND SHIPPING FOR ALL U.S NATIONAL ORDERS
U.S. UPS Two Day and Next-day shipping is available for an additional charge (please see chart below). Orders placed before 1:00 p.m. ET on business days begin processing on that day; orders placed after 1:00 p.m. ET begin processing on the next business day. Orders received after 1:00 pm ET on Friday will be processed the following Monday.
Please double check if a product is "available for pre-order" and has an AVAILABLE SHIP DATE listed on the product description page. For any questions or concerns please email firstname.lastname@example.org.
|UPS TWO DAY||UPS NEXT DAY|
|NEW YORK TRI STATE AREA||
8 + Ib
8 + Ib
International Standard Shipping Rates will be calculated at checkout, depending on the destination of your order.
International Express Shipping Rates will be calculated at checkout, depending on the destination of your order.
*Order total, before any applicable sales tax is added
**Order weight includes Packaging.
***UPS Ground transit times may vary, especially during peak shipping season, and cannot be guaranteed. For urgent orders, please choose UPS Two-Day or UPS Next-Day shipping.
****Shipping days are always counted as business days and exclude weekends.
All National orders (within the U.S) are shipped using UPS.
All International orders are shipped using DHL.
All orders are insured while in transit until delivery to the shipping address*.
We are unable to re-route packages once they have been shipped in the shipping address*, so please check all shipping details carefully before submitting your order.
For national shipping (within the U.S) we accept returns for unused, unworn, unwashed, unaltered, undamaged, and odorless items (*see the exceptions bellow) WITHIN 14 DAYS OF THE PURCHASE DATE. All returned items must be accompanied by original A R J É packaging, such as boxes, hangers, and garment bags.
For an item to be eligible for return:
NOTE: Returns are only eligible for authorization on full - price items that are shipped back within the 14-day time period and comply with the ARJÉ exchange conditions established below. Discounted merchandise is not eligible for a refund.
We will let you know as soon as we’ve received your return and processed your refund. We do not accept liability for missing packages or damage of returned merchandise.
If you would like to exchange an item, please first check our online available stock and email us your exchange request, and we will hold your request, upon stock availability, for your exchange, provided the item(s) returned to us comply with the ARJÉ exchange conditions established below.
We accept exchanges for most unused, unworn, unwashed, unaltered, undamaged, and odorless items (*see the exceptions bellow) within 14 days of purchase for national orders (within the U.S.) and within 20 days of the purchase for international orders.
All exchanged items must be accompanied by original ARJÉ packaging, such as boxes, hangers, and garment bags.
For an item to be eligible for exchange:
NOTE: Exchanges exceeding 14/20 days will not be processed.
*Undergarments, swimwear, and body suites, sale items, special-order or custom fit items, or items damaged through normal wear and tear.are not eligible for returns. A sale item is any marked down item or item purchased with a discount code (not including welcome or VIP codes).
HOW DO I EXCHANGE
We’ll let you know as soon as we’ve received your return and processed your refund. We do not accept liability for missing packages or damage of returned merchandise.
Refunds and exchanges are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable.
ARJÉ may refuse any returns or exchanges that do not comply with our conditions stated above. We will send you an email when your return package is delivered back to our warehouse, checked and the return has been accepted. Please note, returns and exchanges take us 3-10 business days to process upon reaching our facility. Thus, once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
WHAT IS THE CHARGE FOR RETURN SHIPPING and or EXCHANGE
SHIPPING RETURNS are ONLY applicable for national orders, within the United States for items purchased at full price, if returned within 14 days of purchase. Free Returns are only applicable for Items that initially qualify for free shipping. If your item did not initially qualify for free shipping, you will be charged to return your item. Your charge will be communicated via email depending on the weight of what you are returning.
EXCHANGES are applicable for national and international orders for items purchased at full price, if returned within 14 (national) or 20 (international) days of purchase. Free Exchanges will be offered for all items being returned back to our warehouse. You will be charged a new shipping fee for the new exchange item being sent to you. The shipping fee will be depend upon your new item and will be quoted to you upon checkout.
If you have received an item in error, or are missing an item from your order, please contact Customer Service at Info@Arje.comwith the order confirmation number and the style code of the missing or incorrect items. Our team will review the information and correct delivery errors free of charge.
How do I track my package?
You will receive a shipping confirmation email containing a tracking number for national and international order once your order has shipped. You may track your package using the number provided in the email. If you did not receive a confirmation email, please contact Customer Service during regular business hours and they will assist in locating your order Info@Arje.com
We require a signature as proof of receipt on all national and international orders at delivery.
We accept PayPall, Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club. Please note, once an order has been placed, it cannot be cancelled or modified. We apologize for any inconvenience.
Update May 5th 2020
During these unprecedented times, ARJÉ's online store will remain open for online sales, however, if your order is unable to be shipped due to complications at our warehouse, a team member will follow up with you and give you the option to cancel your order, or have your order ship out at a later date.
We apologize in advance for any delays on your future order and will do our best to stay in touch and communicate every step of the way.
Please email us at Info@Arje.com for further questions or clarifications. We're here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 10:00 a.m. and 6:00 p.m. EST